State and federal civil rights laws prohibit employment discrimination and discrimination in places of public accommodation for reasons of race, color, national origin/ancestry, sex/gender, religion/creed and disability (physical and mental). For such reasons, businesses have a responsibility to treat all customers equally under the law and are better served when they do so.
For instance, it was in a Nail Salon that a discrimination or miscommunication became a dispute which almost could have become a lawsuit had an apology not been issued. A person with disability who uses a wheelchair felt as though she had been discriminated against. The Vietnamese-Americans who worked at the Nail Lounge say a language barrier contributed to the dispute.
When the disparate treatment was felt, the customer immediately proceeded to make a Facebook post indicating that a salon refused to provide a full pedicure service because she was in a wheelchair. The customer told staff she would seek business elsewhere and voiced her opinion sensing that it was her wheelchair presence that was the problem and they did not want to deal with it. The salon technician asserted that accommodation for wheelchairs had been made in the past and the Business was an ‘open space’ for such reasons. The service was not intended to disrespect but arose out of a lack of proper communication. Not having perfect English was part of the reason and is said to have contributed to the incident. No ill intention was in place, as such. Nonetheless, the lady in the wheelchair said she was ignored by the technician and brought along a friend to help with lifting her out of her wheelchair. The technician instead asked if the pedicure could be given while she sat in her wheelchair. In doing so, the business wanted to avoid any potential liability that could result from moving from her wheelchair into a pedicure chair and make the situation comfortable. See this article. Better use of tact could have avoided this situation and not every business is perfect or prepared. Raising awareness such as this is what happened as a result,no ill was intended. Continue reading ›